You can initiate a return for most new and unopened items within 30 days of
delivery for a full refund. You must return items in new or unused condition
with all original materials included with the shipment. We must receive your
returned items at our processing facility within 45 days of delivery. We inspect
all returned items and award a partial refund for opened or used products. If
the return is a result of our error or defective product, we will refund the
full cost of the merchandise and shipping charges.
If you initiate a return
after 30 days, we may issue a partial refund depending on elapsed time and
condition of merchandise.
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt,
and incorrect items received without penalty. Your return shipping
charges will be waived.
When we receive your return, we inspect the item and provide a
replacement or issue a refund. If the product is not defective, return
shipping fees will apply and/or a partial refund may be issued.
Guidelines for Providing Evidence of a Faulty Item
To provide evidence for incorrect size or measurements of your item, you
must: Take a photo of the product with a ruler measuring it.
To provide evidence for wrong color and damaged or wrong product, you must:
Take a photo of the relevant product.
Products Returned After 30 days
- Because products devalue over time, we offer partial refunds for
items returned over 30 days after delivery.
- We may reduce the refund based on the condition of the
- We may also deduct the original and return shipping charges from
- If we send you a replacement item, we must receive the original
item at our warehouse within 30 days your return initiation.
Otherwise, we will charge you full price for the replacement item.
Time for Receiving the Refund
For website coupon: you will get it as soon as we receive the returned items.
For monetary refund: The payment method you selected determines the length of
time you receive the refund. Following are the expected times for receiving the
refund after we have received the returned item:
- Credit card: 3-8 business days
- PayPal: 3-5 business days